1. Return eligibility and timing
For a change-of-mind return, an item must be marked returnable and your request must be made within the return period stated on the product page, at checkout, or in your order confirmation. For a damaged, defective, incorrect, or non-conforming item, contact us promptly after delivery. This policy does not limit any mandatory consumer rights that apply to your order.
2. Condition of returned items
- Items must be unused, unworn, unaltered, and in substantially the same condition in which they were received, with original packaging, labels, accessories, manuals, and proof of purchase where applicable.
- Where the item is faulty, damaged, or incorrect, provide clear photos of the item, packaging, shipping label, and the issue. We may ask for additional information to assess the request.
- Bundles, promotional gifts, components, and accessories must be returned together unless we expressly confirm otherwise.
- You are responsible for reasonable care of an item while it is in your possession. We may reduce a refund where permitted by law to reflect a loss in value caused by handling beyond what was necessary to inspect the item.
3. Items not eligible for change-of-mind return
Unless required by law or the item is defective, damaged, incorrect, or misdescribed, the following may be non-returnable: personalised or made-to-order goods; perishable items; sealed hygiene, health, beauty, or intimate goods once unsealed; opened software, digital content, or consumables; gift cards; final-sale goods clearly identified before purchase; and goods that cannot be resold for health, safety, or legal reasons. Product-specific exclusions will be shown before purchase where applicable.
4. Return authorisation and shipping
Once we approve a request, we will provide the applicable return instructions. For a change-of-mind return, return shipping, insurance, and any original-delivery cost are your responsibility unless the listing, checkout, or applicable law states otherwise. If we confirm an item is damaged, defective, incorrect, or not as described, we will tell you the available remedy and any return-shipping arrangement. Use a tracked service when instructed; you remain responsible for the item until it reaches the designated return address, except where applicable law provides otherwise.
5. Inspection and outcome
We inspect returned goods after receipt and may consult the relevant supplier. If a return is approved, the remedy may include a repair, replacement, store credit, or refund, depending on the issue, product availability, the order terms, and applicable law. Refund timing and method are explained in our Cancellation & Refund Policy. If a return does not meet the stated conditions, we will explain the reason and, where appropriate, offer to return the item to you at your cost.